Kuhn has chosen to improve its parts support function by employing two new parts sales specialists. James Fox will cover the north, whilst Sarah Govier will manage the south.
James is new to Kuhn whilst Sarah has been with the KUHN Group for over twenty years, spending some of her career helping customers worldwide.
“I have worked for Kuhn in France, Australia, and the UK, which has given me the opportunity to understand the product range in a variety of farming systems. Parts are an important service sector for Kuhn, especially with the introduction and success of the MyKUHN platform that enables customers to price and order parts online,” she explains.
Online platform
MyKUHN is an online platform that enables customers to source parts, access user manuals, read news and benefit from special offers such as finance deals. Siân Pritchard, Managing Director of KUHN UK, explains:
“MyKUHN is a strong addition to Kuhn’s service and support offering and we have seen thousands of customers sign up to take advantage of the platform since it was launched in 2019. We are continually adding new information and features to the platform so that customers can find information on their machines quickly and easily and then order genuine parts for Click and Collect at their chosen dealer.
“Having readily available, genuine parts that customers can rely on is crucial to Kuhn’s support offering and having the right staff to manage and coordinate this is essential to both the business and our customers. Whilst KUHN will always strive to offer new technology for farming, we are also dedicated to helping farmers maintain existing machines to achieve the best results.”
